Conference Description:
The 3rd Annual Utility Customer Experience Management Conference will be a three day, industry focused event, specific to those within Customer Service, Customer Relations, Customer Communications and Credit and Collections.
Why Should You Attend?
This conference will bring together leading senior executives from Electric, Gas and Water Utilities to discuss best practices from the top utilities known for customer satisfaction. The overall goal of this event is to continue to increase customer satisfaction and enhance the customer service experience while delivering and earning revenues from their services.
Attendees Will Leave This Conference with a Better Understanding on:
1. Energy conservation and smart energy usage
2. Communication channels and platforms that you can utilize during customer outreach
3. Working with low-income customers and offering money saving options
4. Efficient strategies on satisfying commercial customers and meeting their demands
5. How to streamline and improve customer contact center activities
marcus evans invites C-Level Executives, SVPs, VPs, Directors and Senior Managers from leading electric, gas and water utilities with responsibilities in:
Customer Service/Care/Operations/Experience
Customer Relations/Solutions/Strategy
Customer Communications
Contact Centers
Credit and Collections
Billing and Payment
Revenue Recovery/Assurance
Energy Delivery
Start Date: 2012-02-08
Last Day: 2012-02-10
Contact Person: Michele Westergaard
Email: Michelew@marcusevansch.com
Address:
San Antonio, TX, San Antonio, TX, United States
Tel: 312-540-3000
Fax: 312-894-6304
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