Customer Experience Travel Hospitality US

Added by IQPC on 2018-01-18

Conference Dates:

Start Date Start Date: 2018-05-23
Last Date Last Day: 2018-05-24

Conference Contact Info:

Contact Person Contact Person: Director Exchange Info
Email Email: [email protected]
Address Address: Miami Biltmore Hotel, 1200 Anastasia Ave, Coral Gables, Miami, FL, 33134, United States

Conference Description:

In the age where customers share their personal experiences on a global scale, speak in hashtags, base their purchasing decisions on the word-of-mouth of strangers, and are interacting with businesses across more channels than ever before, how do you not only keep up, but differentiate yourself?

Here are some of the hottest themes of 2018 that our expert speaker panel will be addressing as they share their transformation stories:
• Turning customer data into actionable data. The more you know what your customers are thinking and how they are behaving, the more aware you become of what areas need improving
• Creating personalized experiences: One size does not fit all. Tailoring your service offering to each traveler based on theory preferences and lifestyles can ensure you get the best chance for winning their business.
• Securing increased direct bookings: The millennial customers want all the information available to them, across any channel, anywhere and at any time
• Gaining Customer Loyalty: What are you doing to ensure that they feel that your loyalty program matches your brand's value proposition and beats the competition?
• Delivering Connected Journeys: Whether they choose to complete a transaction on one channel, or across many, a fluid, easy and personalized journey will win share of wallet.

Speakers already include:
• Janelle Sallenave, Head of Customer Support, Uber
• Lisa Bauer, Vice President, Onboard Services, Delta Airlines
• Heather Figallo, Senior Director of Innovation and Labs, Southwest Airlines
• Mike Byrom, Vice President, Airport Services, Spirit Airlines
• Brian Cobb, Chief Innovation Officer, CVG Airport
• Brigitte Tran, VP, ECommerce & Marketing Strategies, Dream Hotel Group
• Karen Ellis, Chief Customer Experience Officer, San Antonio Airport
• Liliana Petrova, Director of Customer Experience, JetBlue Airways
• Angela Blevins, VP Customer Care, Bluegreen Vacations
• Tamur Goudarzi Pour, Vice President, The Americas, Lufthansa
• Matthew Mamet, VP Product, Hotels, TripAdvisor
• Robecta Ma, Vice President of Marketing, The Americas, Cathay Pacific Airways
• Greg Chase, Corporate Vice President, Guest Strategy and Insights, MGM Resorts
• Tim Genovese, VP Guest Experience and Brand Consistency, IHG
• Barbara Yamamoto, Chief Experience Officer, Los Angeles World Airports
• Jim Davis, Vice President Airport Operations, International, Delta Airlines
• Benjamin Lewis, Director Customer Insights, Spirit Airlines
• Jennifer Simpson, Chief Experience Officer, Bespoke Experiences
• Laura Smith, Vice President Customer Success, Hertz

“Well organized exchange with valuable insights and great networking opportunities. The level of attendees and relevance exceeded other events I’ve attended recently which made two days out of the office very worthwhile!” Group Director of Brand Loyalty, Jumeirah Group
Further information about the speakers, agenda and attending as a delegate or a solution provider can be found at http://bit.ly/2Dli9VD

Tel: +44 207 368 9484
Email: [email protected]
Visit: http://bit.ly/2Dli9VD
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