Conference Description:

KEY THEMES FOR 2018

HUMAN CENTRED DESIGN: Learn how human centred design can impact the outcome of business strategy.

CONTACT CENTRES: Delivering a connected channel strategy by harnessing the voice of the customer to define product design, engagement and retention strategies.

DIGITAL TRANSFORMATION: Meeting the needs of the digital consumer by developing tailored experiences and products

AI: Cutting through the AI debate - delivering better customer service through AI and augmenting experiences.

DATA & ANALYTICS: Your true competitive advantage lies in your customer data and understanding how you can derive value from it to create personalised experiences. Learn how to find the insights that matter.

WHY INVEST YOUR TIME?
21 Case Studies - Hear from the region's leading customer experience professionals as they share their insights on creating empathy with customers, human centred design and employee experience. See how organisations are aligning business objectives to strategic customer initiatives.

AI & Data Analytics Day - Dive deep into the DATA, ANALYTICS & AI space and hear Case Studies on the importance of data and analytics in delivering improved customer outcomes. The day will also provide a platform for discussions around digital transformation, the role of the contact centre and the evolution of AI.

3 Tailored Tracks - You will have the opportunity to tailor your agenda and choose between 3 dedicated tracks specific to your learning needs on either human centred design, proving ROI or employee experience. Each track will include discussion groups and a dedicated case study.

Bring the team! We are offering competitive group discounts for teams of 3 or more.
Contact us for more details.

For Sponsorship/Exhibition opportunities please get in touch at:

[email protected]

Booking https://go.evvnt.com/176425-1? pid=154

Prices
Main conference early bird 09 February AUD 1999
Main conference early bird 09 March AUD 2099
Main conference early bird 30 March AUD 2199
Main conference AUD 2299

Speakers: Pinterest (US), Trade Me, WorkCover Queensland, MLC Life Insurance, BT Financial Group, Department of Health QLD, Minter Ellison, MYOB, UBank, Caltex, GM Holden, IAG, Bupa, Department of Planning and Environment, NSW, Department of Transport and Main Roads, Suncorp, NAB, Momentum Energy, Australian Unity, ANZ Australia, Myer, Melbourne Cricket Club, Essential Energy, Transurban, Energy Queensland, Foodco Group Pty Ltd, Vicinity Centres, Yarra Valley Water, LION, Sunsuper, South East Water, CUA, O'Brien Glass Industries, Toyota Finance Australia Limited, Aon Hewitt, breakthru, City of Boroondara, LUSH Fresh Handmade Cosmetics

Time: on Monday April 16, 2018 at 8:00 am (ends Wednesday April 18, 2018 at 5:00 pm)