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2nd Annual Utility Customer Experience Management Conference

Added by Mwestergaard87 on 2010-11-17

Conference Dates:

Start Date Start Date: 2011-01-25
Last Date Last Day: 2011-01-26

Conference Contact Info:

Contact Person Contact Person: Michele Westergaard
Email Email: Michelew@marcusevansch.com
Address Address: Harrah's New Orleans Hotel and Casino,#8 Canal Street, New Orleans, LA, United States
Phone Tel: 312-540-3000
Phone Fax: 312-552-2155

Conference Description:

Meet with other top professionals to discuss in-depth the best practices for ensuring customer retention at the 2nd Annual Utility Customer Experience Management Conference. Utility companies continue to feel the ongoing economic pressures, and now more than ever the focus on customer service and satisfaction is essential.

This premier marcus evans event will focus on evaluating the customer experience from the perspective of the customer, navigating a challenging economy, addressing customer demand for improved communications and transactional ease, highlighting the importance of enhancing customer satisfaction and loyalty.

Attending this premier conference will allow you to:
1. Evaluate current customer experience strategies from across the industry
2. Navigate customer service processes amidst a challenging economy
3. Address customer demand for improved communication and transactional ease
4. Highlight the importance of enhancing customer satisfaction and loyalty

marcus evans invites VP's, Directors and Managers in Electric, Gas and Water Companies in:
-Customer Service/Experience
-Customer Care/Contact Centers
-Payments/Credit and Collections
-Revenue Assurance
-Customer Communications/Outreach
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