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Establishing a Service Level Agreement (SLA) Process

Establishing a Service Level Agreement (SLA) Process

Location: , United States
Category: Ethics
Start Date: 12-06-2012 Last Day: 12-06-2012
An SLA - which can be a legally binding formal or informal contract between two parties, must comply with operating norms, which describe how the process is governed, managed, and controlled. In this webinar we will provide you with critical information on SLA process. Why Should You Attend: The SLAs are an effective means to quantify the services to be delivered to users and to continuously improve those services. Further, the quality of the SLA is one of the pillars of a healthy long term outsourcing relationship. Developing SLAs involves the definition of service level requirements and related metrics. The…
3rd International Conference on Engineering Professional Ethics and Education

3rd International Conference on Engineering Professional Ethics and Education

Location: , Malaysia
Category: Ethics
Start Date: 07-02-2013 Last Day: 07-04-2013 Deadline for abstracts: 02-15-2013
As the world move deeper and deeper into the fulfillment of the concept of the Global Village in which the whole world considered as being closely connected by modern telecommunications and as being interdependent economically, socially, and politically, there is increasing apprehension globally that continual engineering advancements and uncontrolled scientific research leading to contentious breakthroughs may not always lead to ethically acceptable results such as in health, education, tourism, telecommunication and other services. Reflecting on this concern, the Faculty of Engineering at the International Islamic University Malaysia (IIUM) is organizing the third International Conference on Engineering Professional Ethics and Education…

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