Conference Description:

Key Themes:
· HUMAN CENTRED DESIGN: How human centred design can impact the outcome of business strategy.
· CONTACT CENTRES: Delivering a connected channel strategy by harnessing the voice of the customer to define product design, engagement and retention strategies.
· DIGITAL TRANSFORMATION: Meeting the needs of the digital consumer by developing tailored experiences and products
· AI: Cutting through the AI debate - delivering better customer service through AI and augmenting experiences.
· DATA and ANALYTICS: What equals value in CX terms any how do you measure success and ROI?


BENEFITS OF ATTENDING:

· Network with 100+ CCOs and senior customer experience professionals over the course of a discussion-focused agenda which will equip you with the knowledge and relevant tools to bolster your customer experience strategies.
· Personalise your event experience by choosing from a range of streams, interactive roundtable discussions and discussion groups.
· Examine the best practices in demonstrating ROI on customer experience investment and how CX leaders are overcoming barriers to measure value, embed customer-centric culture, engage staff and create exceptional customer experiences.
· Discuss the next frontier for customer service excellence? Reviewing the latest trends in the technological landscape and assessing the impact of digital, human centred design and AI

Bring the team! We are offering competitive group discounts for teams of 3 or more.
Contact us for more details.

For Sponsorship/Exhibition opportunities please get in touch at:

[email protected]

URLs:
Tickets: https://go.evvnt.com/219084-2?pid=154
Booking: https://go.evvnt.com/219084-4?pid=154

Time: 8:30 am to 5:00 pm

Price:
Main conference early bird 25 May: NZD 2099.0,
Main conference early bird 22 June: NZD 2199.0,
Main conference early bird 20 July: NZD 2299.0,
Main conference : NZD 2499.0

Speakers: Rachael Powell, Chief Customer and People Officer, Xero (Australia), Rod Snodgrass, Chief Customer Officer, Vector, Trent Mankelow, Chief Customer Officer, Trade Me, Baruch Ter Wal, Chief Customer Officer, Performance Lab Technologies, Stephanie Charles, Chief Customer Officer, Star Now, Jo Kelly, Chief Marketing Officer, UBank (Australia), Dave Simmons, Chief Operating Officer - New Business, Tourism Holdings Limited, Tracy Smithers, Director of Customer and Direct Response, Westpac NZ, Susanne Stevenson, Director Customer Futures and Insights, IAG, Neville Williams, Director Community and Services, Waikato Regional Council, Ayela Thilo, Director, Customer Experience, Bupa (Australia), Regan Savage, Marketing Director, Trade Me, Campbell Wright, General Manager Contact Centres, ANZ (Australia), Susan Parkes, GM Customer Central, Auckland Transport, Meghan White, GM of CX|UX Experience and Design, Spark NZ, Dougal Swift, General Manager – Membership and Brand, AA NZ, Skye Nicholls, General Manager, Customer Experience, Canon New Zealand Ltd, Ebenezer Banful, Customer Experience and Insights Manager, Yarra Valley Water (Australia), Richard Allen, Customer Experience Enterprise Manager, IAG, John Lao, Customer Experience Design Manager, Spark NZ