Conference Description:

Deliver Results With Future-Proofed, Insight-Led, New, Winning Customer Experience Strategies For Changed Customer Behaviours & Expectations.
Navigate Changed Consumer Trends & Needs To Craft Outstanding Customer Journeys Which Clearly Deliver ROI • Translate Lessons Learnt From Accelerated Digital Transformation Into Future Customer Operations • Embed Customer-Focussed Cultures & Customer Feedback • Implement The Latest Tech Automation & AI • Cultivate Trust & Brand Reputation To Thrive In 2021 & Beyond

A One-Day, Brand-Led Conference & Networking Event, 25th May 2021, Central London.

31 Customer Experience Directors Speaking From Industry-Leading Brands & Organisations In 1 Inspiring Day:

L'Oréal, Customer Experience Director, Philippa Thomas.
Sky, Head of Customer Experience - Sales, Strategy & Support, Solomon Rose.
Mondelz International, Senior Director Customer & Supplier Experience, Ravindra Rao.
Lidl GB, Head of Audit & Customer Service, Tobias Homolka.
The Body Shop, International Director of Customer Experience, Jenny Whitehorn.
Direct Line Group, Best For Customer Programme Director, Gregory Henwood.
Holiday Extras, Director of Operations, Ian Copley.
Siemens Mobility, Director of Customer Service Operations, Andre Lindeboom.
Deliveroo, Vice President of Global Care & Customer Experience, Stanford Swinton.
Atom Bank, Head of Customer Experience, Michael Sherwood.


New CX Strategies For The New Normal! Your Toughest CX Challenges Right Now... Tackled In 1 Day: Customer Behaviours & Expectations  Digital Experiences  Voice Of The Customer & Feedback  Customer-Centric Internal Cultures  Next-Level Customer Journeys  Trust, Loyalty & Reputation  Actioning Customer Insights & Research  Tech & AI  Measuring ROI  Future Trends & CX Innovations